Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, you agree to use it in accordance with these Terms & Conditions and applicable laws.

If you engage Creative Site for professional services, additional project-specific terms contained in an accepted quotation, proposal, service agreement or other written communication may also apply.

Where project-specific terms differ from these general website terms, the agreed project-specific terms will apply to that particular engagement.

2. Our Services

Creative Site Digital Solution provides digital services which may include:

• Search Engine Optimization (SEO)
• SEO audits and consulting
• Technical SEO
• On-page SEO
• Keyword research and strategy
• SEO content strategy and optimisation
• Local SEO
• Search and AI visibility optimisation
• Website design and development
• Website maintenance
• SEO training and related consulting services

The exact scope, deliverables, fees and project duration will depend on the service package or proposal agreed with the client.

3. SEO Rankings & Results

Creative Site will use reasonable professional efforts and recognised SEO practices to improve a client's website, search visibility and organic search performance.

However, search engines and AI-driven search platforms are operated by independent third parties. Their algorithms, ranking systems, interfaces and policies may change at any time.

As a result, Creative Site does not guarantee:

• A specific Google ranking position
• A guaranteed number of website visitors
• A guaranteed percentage increase in organic traffic
• A specific number of leads, enquiries or sales
• Permanent rankings for any keyword
• Inclusion within Google AI Overviews or other AI-generated results
• Visibility or citation within any specific AI platform

4. Client Responsibilities

Clients are responsible for providing reasonable access, information and cooperation required for Creative Site to perform the agreed services.

This may include providing:

• Website or CMS access
• Hosting access where required
• Google Search Console access
• Google Analytics access
• Business and service information
• Brand assets and approved content
• Timely feedback and approvals

Clients are responsible for ensuring that information, materials, images, trademarks and other content supplied to Creative Site can lawfully be used for the project.

Delays in providing required access, information or approvals may affect project timelines and SEO implementation.

5. Fees & Payment

Service fees will be stated in the applicable quotation, proposal, invoice or service agreement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed payment schedule.
• Work may commence only after any required deposit or initial payment has been received.
• Recurring SEO or maintenance services are billed according to the agreed service period.
• Additional work outside the agreed scope may be quoted separately.

Creative Site reserves the right to pause work or withhold deliverables where invoices remain overdue, subject to the terms agreed for the project.

6. Project Timelines

Any timeline provided for a website, SEO project or other service is an estimate unless expressly agreed otherwise.

Timelines may be affected by:

• Client feedback or approval time
• Availability of website access
• Technical issues
• Third-party platforms or providers
• Changes to the agreed project scope
• Other circumstances outside our reasonable control

SEO results may also require time to appear because crawling, indexing and ranking decisions are controlled by search engines.

7. Revisions & Scope of Work

Deliverables will be based on the scope stated in the relevant quotation, proposal or agreement.

Requests that materially change or expand the agreed scope may be treated as additional work and may require additional fees or an adjusted timeline.

Where revisions are included, the number and nature of those revisions may be specified in the relevant project agreement.

8. Cancellation & Termination

Cancellation and termination terms may vary depending on the service or project and will be governed by the relevant quotation, proposal, service agreement or written arrangement.

Fees for work already completed, services already delivered, committed resources or approved third-party expenses may remain payable upon cancellation.

Creative Site may suspend or terminate services where there is a material breach of agreed terms, prolonged non-payment, unlawful activity, misuse of services or other reasonable grounds.

9. Intellectual Property

Unless otherwise agreed, Creative Site retains ownership of its pre-existing methodologies, templates, processes, frameworks, tools, know-how and other intellectual property used in providing services.

Ownership or usage rights for final website designs, written content, graphics, code and other project deliverables will depend on the terms agreed for the specific project.

Third-party assets, plugins, software, stock images, fonts, themes or licensed materials remain subject to their respective licences and ownership terms.

10. Third-Party Platforms & Services

Our services may rely on or interact with third-party platforms and technologies such as:

• Google Search
• Google Search Console
• Google Analytics
• WordPress
• Website hosting providers
• SEO analysis platforms
• Plugins, themes and APIs
• AI and search platforms

Creative Site does not control the availability, policies, algorithms, pricing, security or functionality of independent third-party platforms.

Changes or disruptions affecting third-party services may affect website functionality, analytics, SEO performance or project delivery.

11. Limitation of Liability

To the extent permitted by applicable law, Creative Site will not be responsible for indirect, incidental or consequential losses arising from the use of this website or our services.

This may include losses resulting from:

• Search engine algorithm changes
• Ranking or traffic fluctuations
• Changes made by third parties
• Third-party platform outages
• Hosting or server failures outside our control
• Loss of search rankings
• Business interruption
• Loss of anticipated revenue, leads or opportunities

Nothing in these Terms excludes any liability that cannot lawfully be excluded or limited under applicable law.

12. Confidentiality

Creative Site will take reasonable steps to protect confidential business information provided by clients in connection with our services.

Clients should also treat non-public strategies, proposals, pricing, reports and other confidential Creative Site materials appropriately.

Confidentiality obligations may be further defined in a separate agreement where required.

13. Use of This Website

You may use this website for lawful informational and business purposes.

You must not:

• Attempt to gain unauthorised access to the website or server
• Introduce malicious software, viruses or harmful code
• Interfere with the normal operation of the website
• Use the website for fraudulent or unlawful purposes
• Copy or commercially exploit protected content without permission

14. Changes to These Terms

Creative Site may update these Terms & Conditions from time to time to reflect changes in our website, services, technologies, business practices or legal requirements.

Updated terms will be published on this page together with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding these Terms & Conditions, please contact Creative Site.